Returns & Exchanges
At Roxy, we want you to feel confident in your gear, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Whether it's a fit issue or a change of heart, we've made the process seamless so you can get back to the activities you love.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Pack and Ship
Place the items in their original packaging, ensuring all tags are attached, and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects your return, your refund or exchange will be processed within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing